Privacy policy

Orient House Pty Ltd  Privacy Policy

Orient House Pty Ltd, ABN 48 074 273 304, trading as Orient House (“us”, “we” or “our”) of 45 Bridge Rd, Glebe, NSW 2037 operates https://www.orienthouse.com.au (the “site”). The Information within this page informs you of our policies with regards to the collection, use and disclosure of personal information.

Use of Data

Information collected by website visitors and customers is used for the improvement of the site and, if applicable, to provide services to you. By accessing orienthouse.com.au, you consent to the collection and use of information in accordance with this policy.

Security

The security of your personal information is important to us. We use an HTTPS secure checkout to ensure to the best of our ability that your information is safe. While we strive to protect your personally identifiable information, we cannot guarantee its absolute security. The transmission of details across the Internet and electronic storage is never 100% secure.

Types of Data we may collect:

Cookies

We use cookies to recognise you each time you check out our sites, and to track which pages you visit whilst on our site. This helps us improve your online experience. Cookies are pieces of information that a website transfers to your computer for record keeping purposes. They do not personally identify you, but they do identify your unique browser signature. If you do not wish to receive any cookies, then you can go to the preferences section of your browser and turn them off. We may use these cookies to improve your shopping experience through the use of remarketing and third parties, which use this anonymous data.

Personally Identifiable Information

Personally identifiable information includes, but is not limited, to your name, address, phone number, email and address. Orient House Pty Ltd will never sell, distribute or otherwise enable the use of this personally identifiable data to third parties or partners. By purchasing through the website or by inputting your email address into the website, whether that be via creating an account, signing-up for a newsletter form or inputting your information on a checkout form, you consent to receive emails from orienthouse.com.au.

How we use your personal information

Orient House will use your personal information to provide the product or service that you have requested from us. Specifically, we will use your information to: communicate with you regarding your order, including the delivery of your item(s) and transact payment for the orders you have placed. 

Orient House may also use your personal information to assist you with product choices and shopping guidance, and to keep you informed of changes to product ranges, product pricing and availability, or special offers.

Orient House uses cookies, IP addresses and other statistical information to improve our website and shopping experience; save items that are in your cart and wishlist(s), and provide other personalisation features throughout your time on our sites. We will also use it to generally examine how our customers use and access our websites and services.

Newsletter Broadcast Emails

Orient House will send marketing newsletters if you have provided us with your email address and consented to receive newsletter and marketing communication from us.

Personalised Automated Emails

Orient House may send other personalised automated emails relating to your cart and the products you viewed, to you, if you have provided us with your email address during your browsing session. Unlike Newsletter Broadcast Emails, these may be sent to you without you implicitly 'subscribing' to our newsletter emails. Just like any other form of marketing emails, you can choose to opt-out at any time.

Personalised Direct Email Outreach

Orient House may send other direct one-off emails relating to your cart or your previous sales enquiries, if you have provided us with your email address. Unlike Newsletter Broadcast Emails, these may be sent to you without you implicitly 'subscribing' to our newsletter emails.

SMS

By submitting our mobile sign up form, you consent to receive marketing text messages (e.g. promos, cart reminders) from Orient House. Message & data rates may apply. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available).

Opt Out

You may opt out of the use of cookie data at http://www.networkadvertising.org/choices/. To unsubscribe from marketing emails, you may click “unsubscribe” located at the bottom of every email, or request to unsubscribe by emailing admin@orienthouse.com

Consent

You agree that we may collect, use and disclose your personal information for all purposes reasonably necessary in the course of our business including specifically to provide services (and/or goods) to you. Accessing and correcting your personal information.

You are entitled to request access to the personal information we hold about you. You may request such access by contacting us in writing using the contact details provided below. We will comply with your request unless, in our reasonable opinion, there is a proper and lawful basis for not doing so, in which case we will advise you of our decision in relation to your request for access. If you believe that personal information we hold about you is inaccurate, out-of-date or incomplete, you may request us to correct that information.

You can make the request by contacting us in writing, using the contact details here.

Orient House
45 Bridge Rd
GLEBE NSW 2037

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analysing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But, remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. 

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at admin@orienthouse.com.au

This policy is effective as of 18/05/2023.