Refund & Returns Policy
Please choose carefully, as we do not offer refunds simply for change of mind.
Our products are original, unique and handmade. Imperfections and variations are part of the character of the pieces. We only offer refunds in cases where the item is received damaged or if the wrong item is received.
To be eligible for a return, your item must be in the same condition that you received it and a receipt or proof of purchase must be provided.
Return window: Returns must be requested within 14 days of receiving the item.
To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, you will be sent a shipping label, or reimbursed for shipping costs. Items sent back to us without first requesting a return will not be accepted.
Returns will need to be sent to the following address:
45 Bridge Road
You can always contact us for any return question at email@example.com.
Unfortunately, we cannot accept returns on sale items or gift cards.
In some circumstances we are happy to exchange a product purchased. Please contact firstname.lastname@example.org for any exchanges. In the event of an exchange, you will be responsible for any additional shipping costs.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.